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ROI in Housing App

UX/UI DESIGN, ROI, JOURNEY MAPPING

Stakeholder Interview

Junko Ishikawa, MBA

Santa Ana College

Internatioal Student Program Specialist

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Santa Ana College faces a problem assisting international students to find housing. Currently a university employee works as a specialist acting as middle person between the housing hosts and the students. The specialist physically meets the hosts every time the students request housing searching assistance. It takes so much time to find a housing for a student due to factors including many calls, visits to possible sites, and web searching for both students and the specialist.

OVERVIEW:

Competitive advantage and ROI presentation for Santa Ana College International Student housing app implementation

 

PAINPOINT:

Santa Ana College faces a problem assisting international students to find housing. Currently a university employee works as a specialist acting as middle person between the housing hosts and the students. The specialist physically meets the hosts every time the students request housing searching assistance. It takes so much time to find a housing for a student due to factors including many calls, visits to possible sites, and web searching for both students and the specialist.

 

CHALLENGE:

Find out what will solve the problem, Implementation of a housing app will solve the problem. It will reduce much time and effort for both the students and the specialist. In order to prove the ROI, I interviewed a specialist working as a housing facilitator for students and discovered the data and calculated the numbers. 

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